Privacy Policy

Last Updated: February 14, 2026

Gulf Coast Epoxy Experts LLC dba Proven Surfaces ("we," "us," or "our") operates the website gulfcoastcoats.com. This Privacy Policy explains how we collect, use, and protect your personal information.

What Information We Collect

We collect the following types of information:

Information you provide directly: Name, phone number, email address, home or business address, and project details when you fill out a contact form, request a free estimate, or communicate with us via phone, text, email, or social media.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, device information, pages visited, and referring URL through cookies and similar tracking technologies.

SMS opt-in information: When you opt in to receive text messages from us, we collect your mobile phone number for the purpose of sending appointment confirmations, estimate follow-ups, service reminders, and project updates.

How We Use Your Information

We use the information we collect to:

Provide free estimates and quotes for flooring and coating projects

Schedule and confirm appointments

Send appointment reminders and project updates via SMS and email

Communicate with you about your project status

Respond to your inquiries and customer service requests

Improve our website and services

Comply with legal obligations

We do NOT use your information for purposes unrelated to the services described above.

SMS Opt-In and Messaging Details

By providing your phone number and checking the SMS consent box on our website or lead forms, you are opting in to receive text messages from Gulf Coast Epoxy Experts LLC dba Proven Surfaces.

Types of messages you may receive: Appointment confirmations, appointment reminders, estimate follow-ups, project updates, and service-related communications.

Message frequency varies based on your project status and interactions with us.

You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us.

For help, reply HELP to any message or contact us at (727) 463-3174 or [email protected].

Message and data rates may apply depending on your mobile carrier and plan.

We do not share, sell, rent, or otherwise disclose your mobile phone number or any information collected through SMS opt-in to third parties or affiliates for marketing or promotional purposes. Your phone number is used solely for the service-related communications described above.

Cookies and Tracking Practices

Our website may use cookies and similar tracking technologies to:

Remember your preferences and settings

Analyze website traffic and usage patterns

Improve website performance and user experience

Serve relevant content

Types of cookies we use:

Essential cookies: Required for website functionality

Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

Advertising cookies: Used by third-party advertising platforms (e.g., Facebook Pixel) to measure ad effectiveness

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security and Handling

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage through our CRM platform

Limited access to personal information on a need-to-know basis

Encryption of data transmitted through our website (SSL/TLS)

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

You have the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of your personal information

Opt out of SMS messaging at any time by replying STOP

Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at (727) 463-3174 or [email protected].

Third-Party Services

We may use third-party services that collect information on our behalf, including:

Website hosting and CRM platforms

Analytics services (Google Analytics)

Advertising platforms (Facebook/Meta)

Appointment scheduling tools

These services have their own privacy policies governing their use of your data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us:

Gulf Coast Epoxy Experts LLC dba Proven Surfaces Phone: (727) 463-3174 Email: [email protected] Address: 11950 67th Way N, Largo, FL 33773